Built for Utilities & Power
From SCADA Alarm to Duty Engineer
A grid event moves faster than a control room can work a call list. AlertEagle takes the alarm from your systems and puts it in front of the duty engineer, escalating automatically if it goes unanswered.
Where AlertEagle comes in
The incidents that cost you the most are the ones where the first ten minutes decide everything.
Substation and feeder fault
Protection operations page the duty engineer and the area controller at the same moment.
Generation or supply interruption
Supply events mobilise control room, field, and management teams on a single alert.
SCADA and telemetry failure
Loss of visibility reaches the automation team before the control room is flying blind.
Storm and mass restoration
Recall off-shift crews and contractors together when restoration needs every available hand.
How the response actually runs
From the moment the alert is raised to the evidence you hand over afterwards.
The alert is raised
An operator fires a saved template in seconds, or your monitoring tools trigger it automatically through the API. Priority, message, and channel order are already set.
The right people are reached
Only the responders on shift are contacted, in their own time zone, across phone call, SMS, WhatsApp, and email — with a one-click override to pull in off-shift teams.
It escalates until someone owns it
No acknowledgement on one channel means the next one fires, then the backup responder, then the duty manager. Escalation stops the moment someone confirms.
Everything is on record
Every send, delivery, and response is timestamped per channel and kept — evidence for the post-incident review, and the data behind your MTTA and MTTR reporting.
Common use cases in utilities & power
What teams like yours set up in AlertEagle on day one.
- SCADA and monitoring-triggered alerting into on-call rotations
- Duty engineer paging with automatic escalation to the area controller
- Field crew and contractor mobilisation during restoration events
- Multi-region alerting with each control area in its own time zone
- Acknowledgement evidence for regulatory and incident reporting
- Response analytics by region, asset class, and event type
Get Started
Your next emergency
is already on its way.
Most organizations discover gaps in their emergency communication plan only when they need it most. Don't be one of them.
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