Alert Speed
How quickly will I get alerted when something goes down?
AlertEagle checks your monitors on your chosen interval — as fast as every 30 seconds. When a failure is detected from multiple locations, an alert is dispatched within seconds to your configured channels.
Does AlertEagle check from multiple locations?
Yes. All monitors are verified from at least two independent geographic regions before an incident is declared, eliminating false positives caused by single-region network blips.
What check intervals are available?
AlertEagle supports a range of check intervals to suit your needs — from every few minutes up to every 30 seconds for high-frequency monitoring. Contact us to discuss what's right for your setup.
What We Monitor
What can AlertEagle monitor?
AlertEagle monitors HTTP/HTTPS endpoints, TCP ports, DNS records, SSL certificate expiry, cron jobs (heartbeat monitors), and custom API checks. Business metrics monitoring via our API is also available.
Can I monitor internal or private services?
Yes. Our lightweight agent can be deployed inside your private network to monitor internal services without exposing them to the public internet.
How does SSL certificate monitoring work?
AlertEagle checks your SSL certificates daily and alerts you a configurable number of days before expiry (default: 30, 14, and 7 days). You'll never be surprised by an expired certificate again.
Alerting Channels
Which alerting channels are supported?
We support email, Slack, Microsoft Teams, PagerDuty, Opsgenie, webhooks, and SMS. On-call scheduling and escalation policies are also available.
Can I set up escalation policies?
Yes. On-call scheduling and escalation policies let you define who gets alerted and when. If the primary on-call engineer doesn't acknowledge within a set time, the alert automatically escalates to the next person in the rotation.
Are there limits on how many alerts I can receive?
There are no caps on alert volume. You'll always be notified when something is wrong.
Security & Compliance
Is AlertEagle SOC 2 compliant?
Yes. AlertEagle is SOC 2 Type II certified. Customers can request our audit reports and security documentation directly from their account manager.
Is data encrypted in transit and at rest?
Yes. All data is encrypted in transit using TLS 1.2+ and encrypted at rest using AES-256. Access to customer data is strictly role-based and audited.
Where is my data stored?
Data is stored in AWS data centers located in the United States. Customers can request data residency in the EU or other regions — contact us for details.
Integrations
Which tools does AlertEagle integrate with?
AlertEagle integrates with Slack, Microsoft Teams, PagerDuty, Opsgenie, Datadog, Grafana, Jira, and many more via webhooks. Our REST API lets you build custom integrations.
Does AlertEagle have a public API?
Yes. Our REST API lets you create, update, and delete monitors programmatically, retrieve incident history, and push custom metrics. API documentation is available to all registered users.
Is there a Terraform or infrastructure-as-code provider?
Yes. We maintain an official Terraform provider so you can manage your monitors alongside the rest of your infrastructure.
Data & Privacy
How long is my monitoring data retained?
Uptime history and incident logs are retained for the lifetime of your account. You can export all your data at any time.
Can I export my data?
Yes. You can export your monitoring history, incident logs, and account data at any time from your account settings in CSV or JSON format.
What happens to my data if I close my account?
Your data is retained for 30 days after account closure so you can export it. After 30 days it is permanently deleted from our systems.
Still Have Questions?
Can't find the answer you're looking for? Our team is happy to help.
AlertEagle Support
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