Built for Data Centres & Cloud
Escalate Before the Workload Drops
Facility and platform incidents in a data centre have a short window between first alarm and customer impact. AlertEagle takes the alert straight from your monitoring stack and puts it in a human hand within seconds.
Where AlertEagle comes in
The incidents that cost you the most are the ones where the first ten minutes decide everything.
Cooling and thermal event
CRAC and chiller failures page facilities and the duty engineer before racks reach threshold.
Power path failure
UPS, generator, and PDU faults mobilise electrical, facilities, and the site manager together.
Node, storage, or hypervisor failure
Platform incidents reach the infrastructure on-call with the runbook link inside the alert.
Customer-impacting degradation
Multi-tenant impact stands up the full incident bridge across network, compute, and storage teams.
How the response actually runs
From the moment the alert is raised to the evidence you hand over afterwards.
The alert is raised
An operator fires a saved template in seconds, or your monitoring tools trigger it automatically through the API. Priority, message, and channel order are already set.
The right people are reached
Only the responders on shift are contacted, in their own time zone, across phone call, SMS, WhatsApp, and email — with a one-click override to pull in off-shift teams.
It escalates until someone owns it
No acknowledgement on one channel means the next one fires, then the backup responder, then the duty manager. Escalation stops the moment someone confirms.
Everything is on record
Every send, delivery, and response is timestamped per channel and kept — evidence for the post-incident review, and the data behind your MTTA and MTTR reporting.
Common use cases in data centres & cloud
What teams like yours set up in AlertEagle on day one.
- Monitoring-triggered paging straight from LogicMonitor or your NMS
- Facility and platform on-call rotations in one console
- Automatic escalation from engineer to shift lead to duty manager
- Incident sync into ServiceNow so the ticket stays current
- Per-site alerting with each facility in its own time zone
- MTTA and MTTR evidence for customer SLA reporting
Get Started
Your next emergency
is already on its way.
Most organizations discover gaps in their emergency communication plan only when they need it most. Don't be one of them.
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